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Pro Ace Heating & Air Conditioning Virtual HVAC Repair Services 

The Wave of the Future!

Pro Ace has been serving the Lower Mainland for over 24 years with well over 80,000 satisfied customers. We are the first company to offer HVAC repair services online.  

Why Virtual Repair?

Pro Ace Heating and Air Conditioning clients use our virtual help services because it saves time, there’s no waiting, it is risk-free, convenient, safe and fast.  We may not always be able to repair your system over the phone, but we have a 70% success rate and if we have to pay you a visit, at least we will completely understand the problem before we arrive. That means more savings for you!

Who can take advantage of Virtual Repair?

You don’t need to be a professional repair person because you can do it yourself! As long as you can use simple tools and can follow directions, you can take advantage of our virtual help services.  A trained technician will walk you through the whole process with clear, understandable step-by-step instructions. 

Do you need expensive equipment?

All you need is some basic tools: screw drivers, any piece of wire, about one foot long, and any kind of tape.  Optional tools might include a multimeter and an electrical tester.   

Which Brands and Units qualify?

Our virtual help services apply to all brands of furnace, boiler, AC, hot water tank, heat pump, and tankless systems.

The following options are available for starting the process:

Video (We’ll send you a link via text or email, simply click on link to get connected. No download needed)

FaceTime

WhatsApp

Some questions you may have.

• I’m a little nervous about repairing my furnace.  Should I be?

Pro Ace technicians are Red Seal Certified and they also have excellent people skills.  They are trained in communicating clear, concise step-by-step instructions that are easy to understand.  Each step in the process is double-checked for accuracy.  The technician will also answer any questions you might have during the repair process. You have nothing to worry about!

• How safe is the virtual services process?

Safety is our number one concern.  Pro Ace has been installing, servicing and repairing HVAC systems for over 24 years and we have never had a safety issue.  All instructions are communicated with safety concerns in mind and double-checked to make sure.  

• How much does virtual repair cost at Pro Ace Heating and air conditioning?

Our virtual repair service is $89 for one half hour of phone instructions.  If parts and required and require a technician’s installation, this will be extra and we will provide you with an estimate verbally and by email.  

• Why is the virtual repair service more convenient?

If you are able to repair your furnace (or other HVAC system) over the phone, you will avoid having to make an appointment for a home (or office) visit by a technician, saving you both time and money.  

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